Service Advisor

Jago Consultants; Horsham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the Cowfold / Horsham area is seeking a Service Advisor to join their team. The role involves ensuring customer awareness of service needs, advising on repairs, and maintaining high standards of customer service. The ideal candidate will possess strong customer rapport and a motivation for achieving great results.

Qualifications

• Experience as a Service Advisor within a motor garage environment preferred.
• Full driving licence required.

Responsibilities

• Ensure customers are aware of required service and repair work.
• Advise on estimated costs and sell additional products.
• Produce job cards and update customer and vehicle records.

Skills

Customer service skills

Professional communication

Sales ability

Job description

Social network you want to login/join with:

Service Advisor needed in the Cowfold / Horsham

We are working with a Commercial / LCV Garage who are actively looking for a Service Advisor to join there friendly team. Cowfold / Horsham area of West Sussex.

Job Role – Commercial / HGV / LCV Service Advisor

Salary – circa 24k / OTE 28k

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience working as a Service Advisor within a motor garage / commercial / HGV / LCV environment (not essential)
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.