Service Advisor

ACS Automotive Recruitment; Hertford; On-site; GBP 30,000 - 37,000; Full time

Job summary

A leading automotive recruitment firm is seeking an experienced Service Advisor to join a busy dealership in Hertford. The ideal candidate will have at least 2 years of experience in a franchise setting with strong communication skills. The role involves managing service bookings, customer communication, and upselling services in a fast-paced environment. This position offers a competitive salary and uncapped commission potential.

Qualifications

• Minimum 2 years experience in a franchise dealership Service Advisor role.
• Strong communication and customer service skills.
• Basic understanding of automotive repair and servicing.
• Confident, organised, and able to work in a fast-paced environment.

Responsibilities

• Greet customers and discuss their vehicle service needs.
• Manage service bookings and ensure timely service delivery.
• Recommend additional services based on vehicle history.

Skills

Communication skills

Customer service skills

Organizational skills

Job description

Service Advisor

Location: Hertford

Basic Salary: GBP30,000 OTE: GBP37,000+ Uncapped Commission Potential

Hours: Monday Friday 8am 6pm 1 in 4 Saturdays 8am 1pm

We re currently recruiting for an experienced Service Advisor to join our busy franchise dealership in Hertford. If you re customer-focused, organised, and have at least 2 years experience in a franchise dealership, we d love to hear from you.

You ll be part of a friendly and supportive Aftersales team, working alongside 4 Service Advisors, an Administrator, and a Warranty Administrator, handling service bookings, customer communication, and upselling maintenance services.

Key Responsibilities

• Greet customers and discuss their vehicle service needs in a professional and welcoming manner.
• Communicate customer concerns to technicians and explain technical information clearly to customers.
• Manage service bookings, repair orders, and ensure timely service delivery.
• Recommend additional services based on vehicle history, mileage, and age.
• Upsell service plans and tyres
• Ensure accurate documentation and final invoicing for all work completed.

Requirements

• Minimum 2 years experience in a franchise dealership Service Advisor role.
• Strong communication and customer service skills.
• Basic understanding of automotive repair and servicing.
• Confident, organised, and able to work in a fast-paced environment.
• Must live within 35 minutes commuting distance of Hertford.

Why Join Our Client?
They pride themselves on their strong team culture and customer-first approach. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is motivated by both team success and individual commission incentives.

Ready to apply?
If you're a driven and experienced Automotive Service Advisor who meets the criteria and is looking for a new opportunity in the Hertford area, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.