Service Advisor

www.findapprenticeship.service.gov.uk - Jobboard; Hayle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable motor trade company in Hayle is seeking an experienced Service Advisor to provide exceptional customer service and support day-to-day operations in a busy service department. The role requires strong communication skills and a full UK driving licence. Competitive salary with bonus opportunities available.

Benefits

Bonus scheme and commission pay

Company pension

Employee discounts

Health and well-being program

Free on-site parking

Qualifications

• Full UK Driving Licence is essential.
• Previous experience in a main dealer or motor trade service environment is essential.

Responsibilities

• Manage and coordinate service bookings via telephone, email, and walk-ins.
• Provide clear updates to customers regarding work in progress.
• Collaborate closely with technicians and the Service Manager.

Skills

Strong communication skills

Customer-first approach

Attention to detail

Organisational skills

Job description

• Location: Hayle
• Hours: Full-time, permanent
• Salary: Competitive, dependent on experience, plus bonus and commission
• Licence Requirement: Full UK Driving Licence essential
• Previous experience in a main dealer or motor trade service environment essential

A front-of-house opportunity for an experienced motor trade professional to join a well-established, multi-franchise dealership team.

The Role:

A busy, customer-focused service department is seeking a skilled and personable Service Advisor to support day-to-day operations. The successful candidate will act as a key liaison between customers, service technicians, and the wider aftersales team—ensuring a high standard of service, efficient scheduling, and clear communication throughout the customer journey.

Key Responsibilities:

• Greet all service customers professionally, creating a positive first impression
• Manage and coordinate service bookings via telephone, email, and walk-ins
• Provide clear and regular updates to customers regarding work in progress
• Ensure all service documentation, invoicing, and records are processed accurately and in line with brand and company procedures
• Collaborate closely with technicians, Service Advisors, and the Service Manager to maintain smooth daily operations
• Uphold high levels of customer satisfaction in line with industry standards and internal policies
• Participate in manufacturer training to stay current on processes, systems, and service standards
• Contribute to achieving departmental performance targets, including service plans and customer satisfaction metrics

The Ideal Candidate Will Have:

• Strong communication and interpersonal skills, with a customer-first approach
• The ability to stay calm, organised, and professional in a fast-paced setting
• High attention to detail and confidence managing administrative processes
• A collaborative, solutions-focused attitude
• A full UK Driving Licence

What’s on Offer:

• Competitive basic salary, plus bonus and commission opportunities - can be negotiated
• A full-time, permanent position within a large, multi-brand service environment
• Manufacturer-led training and ongoing professional development
• A workplace culture that values the complexity of the Service Advisor role and recognises its importance to the wider business

Benefits Include:

• Bonus scheme and commission pay
• Company pension
• Employee discounts
• Health and well-being programme
• Free on-site parking

For more information on this fantastic opportunity, if you feel you have the experience – please apply with your CV in the first instance

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