Service Advisor

Jago Consultants; Hatching Green; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious car dealership is seeking an experienced Service Advisor to enhance their customer service team. In this role, you will interact professionally with customers, manage service inquiries, and document vehicle records efficiently. The position requires at least 2 years of relevant experience in automotive customer service.

Qualifications

• At least 2 years’ experience working as a Service Advisor.

Responsibilities

• Ensure customers are aware of service and repair work.
• Advise on estimated costs and timescales.
• Document warranty work according to policy.

Skills

Customer service

Professionalism

Communication

Job description

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We are currently working with a prestige car dealership who are looking to recruit an experienced Service Advisor to join their growing team.

Our client prides itself on delivering a consistently high standard of customer care at all times.

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required for their vehicles professionally
• Advising on estimated costs of repairs and work to be undertaken
• Selling additional products as appropriate to customers’ needs
• Advising on timescales and collection arrangements
• Producing job cards on in-house computer system
• Updating customer and vehicle records
• Documenting all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position, you will have:

• At least 2 years’ experience working as a Service Advisor