Service Advisor

RH Recruiting Limited; Hadleigh; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company is looking for a Service Advisor to join their Nottingham team. The role includes engaging with customers, managing workshop operations, and ensuring smooth communications. Ideal candidates will have strong customer service skills and the ability to work in a fast-paced environment. With a competitive salary and bonuses, this opportunity promises a supportive career growth path.

Benefits

Competitive salary with bonus potential

No Sundays or bank holiday work

Company pension scheme

Staff discounts on servicing, MOTs, and repairs

Loyalty and long-service rewards

Staff referral programme

Real opportunities for career growth

Qualifications

• Solid experience in customer service preferred, automotive experience is a bonus.
• Confident on the phone and comfortable using computers.
• Ability to stay calm under pressure.

Responsibilities

• Engage with customers in person and via phone.
• Assign work to technicians promptly.
• Explain repairs clearly to customers.

Skills

Customer Service

Communication

Teamwork

Calm Under Pressure

Job description

We're Hiring: Service Advisor - Nottingham

Start Date:ASAP

Salary:£28,000 basic + bonus potential (OTE up to £30k)

Hours:

• Monday to Friday: 8:30am - 5:30pm

About the Role

We're looking for a friendly and organised Service Advisor to join our team in Nottingham. If you've got great customer service skills and enjoy working in a fast-paced environment, this could be a perfect fit.

What You'll Be Doing

• Talking to customers both in person and over the phone-clear communication is key.
• Keeping things running smoothly in the workshop by assigning work to our technicians promptly.
• Explaining repairs to customers in a way they'll understand and getting approval for the work.
• Ordering parts from suppliers and logging them into the system when they arrive.
• Managing email enquiries and booking in customer appointments.
• Supporting your team and managers with key admin tasks.
• Following company procedures and completing training as needed.

What We're Looking For

• Solid experience in customer service-automotive industry experience is a bonus, but not a must.
• Confident on the phone and comfortable using computers.
• Someone who can stay calm under pressure and keep things moving.
• A team player who's ready to pitch in wherever needed.

What You'll Get in Return

• A competitive salary with bonus potential (earn up to £30k).
• No Sundays or bank holiday work.
• Company pension scheme.
• Staff discounts on servicing, MOTs, and repairs.
• Loyalty and long-service rewards.
• A staff referral programme.
• Real opportunities to grow your career in a supportive environment.