Service Advisor

eRecruitSmart; Guildford; On-site; GBP 36,000 - 42,000; Full time

Job summary

A leading automotive dealership in Guildford seeks a Service Advisor to enhance customer experience and promote vehicle maintenance services. This role combines excellent customer service with technical knowledge to ensure quality interactions. Candidates must hold a UK Drivers Licence and have a background in automotive dealerships. A competitive salary and benefits package is offered.

Benefits

Monthly bonus up to 35%

33 days holiday, increasing with service

Life Assurance

DC Pension Scheme

Employee Assistance Program

Qualifications

• Recent automotive dealership experience required.
• Basic understanding of vehicle systems and maintenance.
• Experience in a fast-paced customer service environment.

Responsibilities

• Determine needed services based on customer descriptions.
• Discuss all Porsche products and services.
• Track vehicle through the workshop.
• Invoicing customers and taking payments.

Skills

Customer service

IT literacy

Communication

Sales

Education

UK Drivers Licence

Tools

Service management software

Job description

Porsche Retail Group (PRG) have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join Porsche Centre Guildford. To apply for this role you must have recent automotive dealership experience.

Role:
As a Service Advisor, you are fundamental to the customer experience and overall performance of the Dealership. With a passion for customer care, outstanding interpersonal skills, and basic understanding of vehicle mechanics, you will ensure our customers are advised on the best service and maintenance work for their vehicles, fostering long-term customer relationships and driving sales of valued added services.

Responsibilities:

• Determining services needed by listening to the customer's description of their vehicle’s symptoms; clarifying their problems; conducting technical visual inspections; checking vehicle maintenance records; examining service schedules as appropriate
• Discussing all Porsche’s products and services, identifying and selling value added services and accessories
• Raising orders for parts identified to repair the vehicle or as requested
• Tracking the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time
• Invoicing customers and taking payment
• Meeting ‘walk in’ customers and booking them an appointment as required
• Providing assistance to bookings centre during peak periods

Minimum Attributes:

• Full UK Drivers Licence
• Basic understanding of vehicle systems and maintenance needs
• Face to face customer service experience in a fast-paced environment
• Strong IT literacy and administration skills
• Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
• Strong focus on meeting customer needs and ensuring satisfaction.

Desirable Attributes:

• Automotive or service industry experience in a similar role
• Luxury brand experience
• Familiarity with service management software (e.g. CDK)
• Experience of selling valued added products and services

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• Basic Salary of up to £36,000 per annum, depending on experience
• Monthly bonus, up to 35% of salary per year
• Option of a VW Group Vehicle at a preferential leasing rate
• 33 days holiday, with extra for long service
• Fixed hours each week - Monday to Friday 7.30am/8.00am to 5.30pm/6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre:
The biggest ‘Destination Porsche’ centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone’s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

How to Apply
Please note that eRecruitSmart is advertising the role Service Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!