Service Advisor

eRecruitSmart; Guildford; On-site; GBP 34,000 - 44,000; Full time

Job summary

Porsche Retail Group is seeking a Service Advisor at Porsche Centre Guildford. The successful candidate will advise customers on vehicle maintenance, process service requests, and ensure high customer satisfaction. This full-time role offers a competitive salary, bonuses, and extensive benefits including holidays and private medical insurance.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Life Insurance

Employee Discounts Programme

Qualifications

• Must hold a full UK driving licence.
• Recent experience in an automotive Service Department is required.

Responsibilities

• Advise customers on service or maintenance for their vehicles.
• Process customer vehicles for service and prepare invoices.
• Conduct technical visual inspections and update customers.

Skills

Customer Service

Technical Inspection

Sales

Education

Recent automotive Service Department experience

Full UK driving licence

Tools

E-tag system

Job description

Social network you want to login/join with:

Porsche Retail Group have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join the prestigious and growing team at Porsche Centre Guildford . This well-located showroom is about to undergo a major redevelopment. The Porsche Centre is based within the main city area and there are retail parks close by. The dealership offers staff parking and is a 15-minute walk from Guildford main line train station.

Please note: To be considered for this role, you must hold a full UK driving licence and have recent automotive Service Department experience.

About the role
As a Service Advisor, you will be responsible for:

• Advising potential, new and existing customers on which service or maintenance may be required to be performed on their vehicle
• Processing customer vehicles for service and repair in accordance with the Workshop Standardisation Process
• Providing a quality ownership experience at all times whilst achieving Porsche Retail Group targets and working within internal and external compliance frameworks.

About the responsibilities:
In the role of Service Advisor, you will:

• Ascertain the customers’ automotive problems, conducting technical visual inspection, check vehicle maintenance records and examining service schedules
• Take bookings from walk in customers and upsell Services and accessories
• Prepare job cards for future bookings and ensure all relevant information is correct
• Ensure all keys to vehicles on site are processed through the ‘E-tag’ system
• Prepare service and repair estimates, advising on routine maintenance / repair services
• Tracking the vehicle through the workshop and updating the customer on progress
• Prepare invoices and take payment from the customer
• Preparing the technical ‘write up’ of the visual health check report
• Conduct post service follow ups 24 hours after the customer has collected their vehicle
• Updating your job knowledge by participating in educational opportunities and publications
• Achieve the Porsche Retail Group Experience accreditation within 18 months of commencing employment.

About the rewards
For the role of Service Advisor, the hours of work are Monday to Friday 8am to 6pm and 1 in 4 Saturdays 8am to 1pm.

There is a basic salary on offer ofup to £34,000 per annum, depending on experience, with an annual bonus of circa £6,000+. You will also receive a fantastic benefits package, including:

• 25 days holiday per year plus bank holidays
• Option of a VW group vehicle at preferential leasing rates
• Private Medical Insurance
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.

How to apply
Please note that eRecruitSmart is advertising the role of Service Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!