Service Advisor

Hartwell PLC; Grimsby; On-site; GBP 27,000; Full time

Job summary

An automotive service company is looking for a Service Advisor in Grimsby. The ideal candidate will have strong customer service and communication skills, as well as a passion for cars. The role involves greeting customers, managing service appointments, and coordinating with technicians. Benefits include a basic salary of £27,000 plus bonuses and employee discounts.

Benefits

Performance-based bonuses

Ongoing training and career development

Employee discounts on servicing, parts & vehicles

Pension and life assurance

Qualifications

• Previous experience in a service advisor role, preferably in automotive.
• Ability to work in a fast-paced environment.
• Strong organizational and administration skills.

Responsibilities

• Greet customers and provide exceptional service.
• Schedule and manage vehicle service appointments.
• Liaise between customers and technicians.

Skills

Customer service skills

Communication skills

Organizational skills

Technical knowledge of vehicles

IT proficiency

Tools

Dealer software systems

Job description

Join Our Team as a Service Advisor!

Location: Hartwell Omoda and Jaecoo Grimsby

Salary: £27,000 basic + bonus & benefits

Employment Type: Full-time

Are you a customer-focused individual with a passion for cars and excellent communication skills? We are looking for a Service Advisor to join our dynamic team at Hartwell Grimsby

Why Join Us?

• £27,000 basic salary + performance-based bonuses
• Ongoing training and career development
• Friendly, supportive work environment
• Employee discounts on servicing, vehicle parts & vehicles
• Opportunity to work with a new and rapidly growing automotive brand
• Pension, life assurance, health and retail discounts

What You Will Do:

• Greet customers and provide exceptional service
• Schedule and manage vehicle service appointments
• Liaise between customers and technicians
• Explain repair work and costs clearly
• Upsell additional services when appropriate
• Ensure a smooth and efficient workshop flow
• Liaise with technicians to coordinate the work schedule and progress updates
• Accurately manage booking systems, job cards, invoicing and customer records

What we are looking For:

• Previous experience in a service advisor role (automotive preferred)
• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic technical knowledge of vehicles (training provided)
• IT proficiency and attention to detail
• Strong organizational and admin skills, including familiarity with dealer software systems
• Neat, professional appearance; team player with keen automotive interest

If you are ready to take the next step in your automotive career, we’d love to hear from you!

Drive your career forward with Hartwell Omoda and Jaecoo