Service Advisor

Burton Bolton & Rose Recruitment Services Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established charity is seeking a dedicated Service Advisor with a solid understanding of the benefit system. In this rewarding role, you will provide essential information and advice to service users regarding welfare services, community care, and health support. You'll engage with users face-to-face, over the phone, and via email, ensuring they receive the guidance they need. This position offers excellent prospects for the right candidate looking to make a positive impact in the community.

Qualifications

• Good knowledge of the benefit system is essential for this role.
• Strong advising and communication skills are crucial.

Responsibilities

• Registering new service users and providing information on services.
• Advising service users on welfare benefits and local services.

Skills

Knowledge of benefit system

Advising skills

Communication skills

Job description

If you have a good knowledge of the benefit system then a local Charity could really use your expertise for this Service Advisor role. Excellent prospects are available for the right person.

Some of your duties will include:

• Registering new service users and providing information on services provided
• Providing service users with information and advice on welfare services available
• Advising on welfare benefits, community care, local services and health support
• Liaising with service users face to face, over the telephone and by email
• Advising, supporting and assisting service users on preparing emergency plans
• Co-ordinating home visits for service users and completing relevant documentation