Service Advisor

eRecruitSmart; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading automotive group in Greater London is seeking a Service Advisor to enhance customer satisfaction and drive service delivery. In this role, you will greet customers, document service needs, and provide clear explanations of vehicle repairs. The ideal candidate should have customer service experience, good communication skills, and a passion for cars. Competitive salary of up to £33,300 with additional benefits including a bonus and holiday allowance.

Benefits

OTE bonus of 35% of basic salary

33 days holiday

Life Assurance

Employee Assistance Program

Qualifications

• Be over 21 and hold a Full UK Driver’s Licence for 2 years (for insurance purposes).
• Prior experience in customer service or related role.
• Willingness to learn and grow.
• A passion for customer service and an interest in cars.

Responsibilities

• Greet customers promptly and professionally.
• Document vehicle issues and customer information.
• Provide clear explanations of repairs and service options.
• Coordinate with technicians for timely completion of work orders.

Skills

Customer service

Communication skills

Organisation skills

Attention to detail

Basic computer literacy

Education

Full UK Driver’s Licence

Tools

MS Office suite

Job description

Overview

As part of our continued success, we’re expanding Porsche Centre West London. We are looking for customer centric, car enthusiasts, who are ready to bring their positivity, and drive to our expanding operations for the role of Service Advisor.

Role

This is an exciting opportunity to learn the role of Service Advisor, gaining hands on experience and development to set you up for a rewarding career. Our Service Advisors are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. They combine their vehicle technical knowledge with strong communication, to ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services. They use their customer relations skills to ensure high-quality service delivery, maintain excellent customer satisfaction and foster long-term relationships.

Responsibilities

• Greet customers promptly and professionally, listening carefully to their concerns and service needs
• Document vehicle issues, maintenance requests, and customer information accurately in the Dealer Management System
• Provide clear explanations of required repairs, service options, and associated costs
• Prepare and present service estimates, obtain approvals, and maintain detailed records
• Coordinate with technicians to ensure timely completion of work orders
• Monitor repair progress and keep customers updated throughout the service process
• Review final invoices with customers and explain all charges and completed work
• Handle customer inquiries, complaints, or concerns with professionalism and empathy
• Promote additional services, maintenance plans, or vehicle care products where appropriate
• Ensure compliance with company policies, safety regulations, and quality standards

Minimum Skills & Qualifications

• Be over 21 and hold a Full UK Driver’s Licence for 2 years (for insurance purposes)
• Prior experience in customer service or related role
• Willingness to learn and grow
• A passion for customer service and an interest in cars
• Good communication and people skills
• Good organisation skills and attention to detail
• Basic computer literacy and knowledge of MS Office suite

Desirable Skills & Qualifications

• Confidence to upsell services and products when appropriate
• Ability to explain technical information in a clear, customer friendly way
• Basic understanding of automotive systems and repair processes
• Prior experience of working in an automotive environment

In return, we offer

• Salary of up to £33,300 on joining, increasing as you progress through your Porsche training and accreditation
• OTE bonus of 35% of your basic salary, paid monthly
• Option of a VW Group Vehicle at a preferential leasing rate
• 33 days holiday, with extra for long service
• Fixed hours each week - Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions
• Employee representative body - your voice at work

Centre

Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Applying

Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful. We look forward to hearing from you!