Service Advisor

Auto Skills UK; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

An established industry player is seeking an experienced Service Advisor to join their dynamic team in Bletchley. This role is perfect for someone with a customer-focused mindset and a proven track record in service advisory. You will be responsible for managing service bookings, addressing customer needs, and providing updates on technical issues. Your ability to upsell products will be key in enhancing customer satisfaction and driving revenue. Join a forward-thinking company that values quality service and offers a supportive environment for your professional growth.

Qualifications

• Previous experience as a Service Advisor is essential.
• Must have a full clean UK Driving Licence.

Responsibilities

• Manage Service Department bookings and customer requirements.
• Update customers on technical issues and handle complaints.
• Identify upselling opportunities to enhance customer experience.

Skills

Customer Service

Sales Skills

DMS Systems Knowledge

Problem Solving

Time Management

Tools

Kerridge

1 Link

Pinnacle

Job description

SERVICE ADVISOR
Basic Salary - £26,000
OTE - £32,000
Location - Bletchley

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor

1. Take Service Department bookings.
2. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
3. Meeting and greeting service customers and identifying their service requirements.
4. Updating customers with technical issues.
5. Dealing with complaints.
6. Seize opportunities for up selling products.

Skills and Qualifications of a Service Advisor

1. Must have previous experience as a Service Advisor.
2. Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
3. Must be money motivated with confidence in up selling.
4. Must be fully customer focused, presentable and professionally dressed.
5. Ability to thrive within a busy service department.
6. Full clean UK Driving Licence.

Please contact Kelsey White @ Auto Skills and quote job number: 43333