Service Advisor

Perfect Placement UK Ltd; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading automotive recruitment agency is seeking a skilled Service Advisor in Gloucester to assist in their busy Service Department. The role requires proven experience in customer service and the ability to upsell services. The ideal candidate will handle customer communications, manage job records, and prepare invoices. Compensation includes a salary of up to £29,206, with additional earnings potential. This is an exciting opportunity to join a family-run automotive dealer group.

Benefits

Accredited training and career development

22 days annual leave plus bank holidays

Workplace pension scheme

Access to internal benefits including life assurance

Staff purchase discounts on parts and services

Qualifications

• Proven experience in a Service Advisor role.
• Strong customer service and communication skills are essential.
• Experience in upselling services.

Responsibilities

• Communicate professionally with customers regarding their vehicle's service needs.
• Produce job cards using in-house systems.
• Update customer and vehicle records.
• Prepare invoices based on services rendered.
• Advise customers on costs and timelines for repairs.
• Handle ad-hoc duties required for the role.

Skills

Customer Focus

Excellent Communication

Experience with Service Advisor role

Ability to Upsell

Familiarity with Motor Dealership Database Software

Job description

Overview

We are currently advertising on behalf of an Automotive approved Car Dealer group, who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Gloucester area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Benefits

• Accredited training and career development with a popular car brand.
• 22 days annual leave plus the 8 bank holidays and your birthday off work.
• Workplace pension scheme.
• Access to many internal benefits, including life assurance, a car benefit scheme, and staff purchase discounts on parts, servicing, and MOTs.
• Opportunity to work with one of the largest family-run automotive dealer groups in South Wales and the West of England.
• Working hours from 8:00am-6:00pm Monday to Friday, with 1-in-4 Saturdays 8:00am-1:00pm.

Requirements

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

Duties of role

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £29,206 with OTE of circa £34,622.

To apply for this Service Advisor position, please forward your CV to Sarena Abbott quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.

Perfect Placement UK Ltd – See our website for details