Service Advisor

XtremeStrategySource; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading motor retailer in Gloucester is seeking a Service Advisor to enhance customer relationships and ensure satisfaction. The ideal candidate will have exceptional customer service skills and the ability to thrive in a fast-paced environment. The role offers a salary of £30,000 along with benefits like training, holidays, and a pension scheme.

Benefits

25 days holiday plus bank holidays

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity benefits

Qualifications

• Previous customer-facing service experience is essential.
• Strong customer focus and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as the relationship manager between customers and the workshop.
• Set customer expectations and maintain contact throughout service.
• Upsell additional products and follow up with customers.

Skills

Customer service

Relationship management

Communication skills

Ability to meet targets

Job description

Vertu Ford Gloucester

Here at Vertu Ford Gloucester, we have a fantastic opportunity for a Service Advisor to join our well-established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £30,000 basic salary plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service – it's about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations, keeping in touch with them throughout the service or repair of their vehicle, upselling additional products, and following up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have previous customer-facing service experience; this is essential for consideration. Customer focus, relationship maintenance, and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

Benefits

We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other. If you are successful, you can look forward to ongoing training opportunities that provide the right career path, career progression, and a range of benefits you would expect from an employer of choice, including:

• 25 days holiday rising with length of service – plus bank holidays
• Access to our online rewards platform offering cashback and discounts at multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity benefits

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. These can include verifying recent employment, address, credit history, and criminal record check.