Service Advisor

Arnold Clark Group; Glasgow; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days of holiday

Private healthcare

Pension scheme

Simplyhealth GP access

Retail discounts

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group in Glasgow is seeking a Service Advisor to deliver an excellent experience for service and vehicle repair customers at our Kia/OMODA/JAECOO branch in Springburn.

You will be an articulate, friendly communicator who coordinates with workshop teams, handles customer requirements, and ensures accurate resolutions while keeping the customer informed.

Qualifications

• Experience in customer service or call centre environments.
• Ability to explain faults clearly and reassure customers.
• Strong communication, listening and empathy in busy service settings.

Responsibilities

• Handle all customer requirements for service and vehicle repairs efficiently.
• Liaise with the workshop and bodyshop to progress work through the system.
• Manage computer-based jobs, purchasing and invoicing workflows.
• Inform customers of faults found and provide clear, practical solutions.
• Address dissatisfied customers with empathy and accountability.

Skills

Customer service

Excellent communication

Empathy

Problem solving

Job description

We are currently recruiting for a new Service Advisor to help us at our Glasgow Kia/OMODA/JAECOO branch in Springburn.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours

Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm

About the role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
• Liaising with the workshop and bodyshop to progress work through the system
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
• Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise