Service Advisor

Lookers; Farnborough; On-site; GBP 32,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance their Aftersales Team. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service. You will engage with customers, manage appointments, and ensure smooth communication throughout the vehicle servicing process. With excellent progression opportunities and ongoing training, this position offers a chance to grow within a leading motor vehicle retailer. Join a company that values your dedication and offers a competitive benefits package, including potential bonuses and a supportive work environment.

Benefits

Competitive benefits package

Holidays increasing with service

Car scheme eligibility

Critical illness cover

Life Assurance

Smart Health support

Mental health resources

Enhanced parental leave

Potential for a company car

Bonuses

Qualifications

• Energetic individuals with a warm personality and passion for customer service.
• Experience in automotive customer service roles is ideal.

Responsibilities

• Booking MOTs, services, and repairs for customers.
• Advising customers on warranty cover and upselling parts.

Skills

Customer Service

Communication Skills

Rapport Building

Technical Explanation

Tools

Kerridge/ADP Dealer Systems

Job description

OTE

Overview

Farnborough Audi: Monday to Friday, 8am-5.30pm, plus 1 in 4 Saturday mornings

OTE up to £40,400

£32,000 basic plus bonus up to £6,000, plus £2,400 for Connect and Service Plans

Lookers Farnborough Audi is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team, which includes Service Advisors, Vehicle Technicians, Apprentices, Workshop staff, and our enthusiastic Aftersales Manager, Jo.

As a Service Advisor, you will benefit from ongoing training through our in-house brand development program and mentorship from the Aftersales Manager. This role offers excellent progression opportunities within Lookers!

Responsibilities

• Booking MOTs, services, and repairs for customers
• Advising customers on warranty cover and upselling parts/accessories beneficial to them
• Coordinating with the Aftersales department to organize appointments based on workload and call volume
• Handling high volumes of customer interactions daily, including calls and online bookings
• Communicating turnaround times and updates effectively during the vehicle servicing process
• Maintaining accurate customer records and updating systems with booking details

Qualifications

We seek energetic individuals with a warm personality and a passion for delivering first-class customer service. Excellent communication skills, rapport-building ability, and clarity in explaining technical information are essential. Experience with Kerridge/ADP dealer systems is advantageous. You should be a team player and able to work independently, ideally with prior experience in automotive customer service roles. A genuine passion for cars and customer satisfaction is a must.

About us

Lookers is one of the UK’s top three motor vehicle retailers, representing 32 manufacturers across over 150 dealerships nationwide. We value our employees' dedication and offer a competitive benefits package, including holidays that increase with service, car scheme eligibility, critical illness cover, Life Assurance, Smart Health support, mental health resources, enhanced parental leave, and potential for a company car and bonuses.

We invest in manufacturer-specific training and celebrate success through our annual Lookers Excellence Awards. Join us and grow your career!

Equal Opportunities

Lookers is committed to a discrimination-free, inclusive workplace that allows our employees to thrive and bring their full selves to work. We conduct employment checks, including employment history, address verification, credit checks, criminal record, and driving license checks, prior to employment.

If your skills and experience match our needs, please apply today. Our Talent Acquisition Team will be in touch.