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Service Advisor

Vospers

Exminster

On-site

GBP 20,000 - 30,000

Full time

27 days ago

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An established industry player is seeking a dedicated Service Advisor to join their team. In this role, you will be the vital link between customers and the workshop, ensuring that every customer receives a warm welcome and clear communication regarding their vehicle's service needs. You will manage bookings, provide detailed explanations of work performed, and identify additional service opportunities. This position offers a supportive environment where you can grow your career while enjoying a range of benefits, including a holiday accrual scheme and professional development opportunities. If you are passionate about customer service and have an automotive background, this is the perfect opportunity for you.

Holiday accrual scheme & paid day off for your birthday

Life Insurance Scheme

Full range of motor discounts

Paid sickness scheme

Bike to work Scheme

Professional development and recognition programme

Online discount site

Staff & Customer Referral schemes

Experience in customer service is essential for this role.
Strong communication skills and multitasking abilities are required.

Coordinate between workshop and customers to provide excellent service.
Book in vehicles and provide accurate costing for services.

Customer service experience

Excellent communication skills

Ability to multi-task

Comfortable using different computer systems

Automotive background

About us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

Holiday accrual scheme & paid day off for your birthday
Life Insurance Scheme
Full range of motor discounts for service, sales & parts
Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
Bike to work Scheme
Professional development and recognition programme
On-line discount site & life planning services
Staff & Customer Referral schemes

The role

Our Service Advisors coordinate between our workshop and customers to provide our customers with excellent service and knowledge. As a Service Advisor you will be:

Providing a warm welcome to customers and booking in vehicles.
Identifying customers' requirements and where possible, supplying an accurate fully inclusive costing.
Monitoring workshop hours, to provide an efficient service to customers
Giving customers a full explanation of work carried out, making the most of any additional selling opportunities.
Carrying out administration such as producing job cards, invoices, estimates, and updating customers' accounts.

About you

You will need:

Customer service experience
Excellent communication skills and warm telephone manner
Ability to multi-task within a busy environment
Comfortable using different computer systems
Automotive background, or Service Advisor experience, highly desirable

Location

Matford Way, Exeter

Salary

Dependent on experience and qualifications to be discussed at interview

Hours

Monday to Friday with Saturday on a Rota

Care - Accountability - Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40 years of service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

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