Service Advisor

XtremeStrategySource; Exeter; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading motor retailer in Exeter is seeking a Service Advisor to enhance customer satisfaction by managing relationships between customers and the workshop. The ideal candidate will have prior customer-facing experience and strong communication skills. A competitive salary of £30,000 plus benefits is offered including training opportunities and holiday perks. Apply today to join a supportive team and grow your career.

Benefits

25 days holiday plus bank holidays

Online rewards platform for retailer discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity benefits

Qualifications

• Previous customer-facing service experience is essential.
• Excellent communication skills to manage customer relationships.
• Ability to work efficiently under pressure while meeting deadlines.

Responsibilities

• Act as the relationship manager between customer and workshop.
• Set customer expectations and provide updates throughout the service.
• Upsell additional products and ensure customer satisfaction post-service.

Skills

Customer focus

Relationship maintenance

Communication skills

Ability to work in a fast-paced environment

Job description

Vertu Renault Exeter

Here at Vertu Renault Exeter, we have a fantastic opportunity for a Service Advisor to join our well-established business.

If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £30,000 basic salary plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service – it's about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations, keeping in touch with them throughout the service or repair of their vehicle, upselling additional products, and following up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have previous customer-facing service experience; this is essential for consideration. Customer focus, relationship maintenance, and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

Benefits

We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other. If successful, you can look forward to ongoing training opportunities that provide the right career path, career progression, and a range of benefits, including:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform offering cashback and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity benefits

Apply today to be considered for this vacancy.

If your application is successful, employment checks will be conducted prior to your start date. These may include verification of recent employment, address, credit history, and criminal record check.

Job reference: LNKD1_UKTJ