Service Advisor

theo; Epsom and Ewell; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading automotive company in Epsom is seeking a Service Advisor to enhance customer experience in their busy dealership. The role offers a competitive salary of up to £38,000 plus OTE £43,000. Ideal candidates will have previous experience in a similar role and a passion for customer service. Responsibilities include managing customer bookings and ensuring outstanding service delivery. If you are ready for the next step in your career, apply today!

Qualifications

• Previous experience in a similar role is essential.
• A passion for delivering high customer service standards.
• Excellent administration skills and confidence in using computers.

Responsibilities

• Provide outstanding care to customers.
• Achieve sales targets through customer relationships.
• Manage customer vehicle servicing bookings.

Skills

Customer service skills

Communication skills

Organisational skills

Telephone skills

IT proficiency

Job description

Overview

Are you a successful Service Advisor looking to take the next step in your career?

Service Advisor - Epsom

Salary: Basic up to £38,000, OTE £43,000

Working Hours: Monday - Friday 8am-6pm, one day per week 6.30pm finish

Due to continuing business success and growth our client has a fantastic opportunity available for a Service Advisor to join their busy dealership.

Qualifications

• Previous experience in a similar role is essential
• A passion to deliver a high standard of customer service
• Bags of personality and can take dealing with customers in their stride
• Excellent telephone and face-to-face communication skills
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work

Responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

Previous Automotive Experience is Essential

If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today!

If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application