Service Advisor

MPJ Recruitment Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Service Advisor in Warrington. You will guide customers through the automotive repair process, ensuring high-quality service and resolution of issues. The ideal candidate has a strong mechanical understanding and customer service skills. This role offers excellent progression opportunities towards qualifications in Motor Engineering or Vehicle Damage Assessment.

Benefits

Free Parking

Pension: 4% Employee Contribution, 4% Employer Contribution

Casual Dress Code

Progression towards MET or VDA qualifications

Qualifications

• Good understanding of the mechanical aspects of the automotive industry.
• Experience in customer service and managing accounts.
• Ability to communicate effectively across various platforms.

Responsibilities

• Guide customers through the repair process and liaise with engineers.
• Ensure accurate resolution of vehicle repairs as per company procedures.
• Provide accurate service whether face to face or over the phone.

Skills

Customer service proficiency

Mechanical understanding of automotive industry

Communication skills

Job description

Overview

Service Advisor

Hours: Monday-Friday 9:00am-17:30pm

Salary: £28,000+

Location: Warrington

Are you now looking for a new opportunity to gain qualification? Do you have a good understanding of the mechanical aspects of the automotive industry?

Responsibilities

• Guide customers through the repair process, giving advice regarding suitable repairers and liaising with engineers.
• Ensure accurate and speedy resolution of customers' vehicle repairs, giving regard to company procedures and customer sensitivities.
• Provide accurate service towards customers either face to face or over the phone.
• Resolve customer issues across a variety of platforms, including telephone, fax, email and online.
• Understand our various customers' requirements and work with them to ensure they are properly dealt with.
• Maintain company service levels.
• Manage customer expectations throughout the process of their vehicle's restoration.
• Provide professional and friendly service.
• Manage accounts, customer payments and invoices.
• Arrange vehicle assessments.
• Other reasonable duties as required.

Benefits

• Free Parking
• Hours: Monday to Friday, 09:00am to 17:30pm
• Pension: 4% Employee Contribution, 4% Employer Contribution
• Casual Dress code
• Progression towards MET or VDA (Motor Engineering Technician or Vehicle Damage Assessor) qualifications, if desirable

Notes

Excellent progression opportunities. Interested in knowing more?