Service Advisor

Octane Recruitment; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading agency in the automotive sector is seeking an experienced Service Advisor for a supplier workshop in Melksham. The role includes managing customer interactions, handling invoicing, and ensuring high levels of service. Ideal candidates will have motor trade experience and excellent customer service skills.

Benefits

No weekends

Enhanced holiday: 25 days plus bank holidays

Company pension

Qualifications

• Previous motor trade experience as a Service Advisor or Aftersales Advisor is essential.
• Excellent customer service skills and full UK driving licence required.

Responsibilities

• Dealing with customers to book work into the workshop.
• Managing invoices and preparing estimates.
• Maintaining control of parts in the service department.

Skills

Customer Service

Communication

Vehicle Knowledge

Tools

Kerridge

Job description

Job Title: Service Advisor

Location: Melksham

Salary: Up to 30,000 Basic, depending on experience

Working hours: Monday to Friday - 40 hours per week

Ref: 28460

We are recruiting for an experienced Service Advisor for our client's leading supplier workshop in Melksham. This is an exciting opportunity to join a great team and site that offers training and promotion opportunities. Candidates should have experience preferably within an automotive trade as a service advisor or service controller, or in a commercial/HGV workshop, and must have used Kerridge.

Service Advisor Benefits:

• No weekends
• Enhanced holiday: 25 days plus bank holidays
• Company pension

Service Advisor Responsibilities:

• Dealing with customers to book work into the workshop
• Delivering high levels of customer service, understanding customer requirements, and advising on costs, time scales, and procedures
• Handling a high volume of work within a busy workshop while maintaining excellent customer service standards
• Managing invoices and preparing estimates
• Maintaining control of parts in the service department
• Handling deliveries
• Processing warranty returns

Service Advisor Requirements:

• Previous motor trade experience as a Service Advisor or Aftersales Advisor
• Excellent customer service skills
• Full UK driving licence

Consultant: Beatrice Dickinson

Octane Recruitment is a leading agency specialising in Automotive, Motor trade, Engineering, OEM, and related industries. We recruit across the UK for roles including Service Advisor, Warranty Advisor, Service Manager, Parts Advisor, and more across various sectors such as Technical, Mechanical, Engineering, Sales, Service, and Administrative roles.