Service Advisor

ACS Automotive Recruitment; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A automotive recruitment consultancy is seeking an experienced Service Advisor for a permanent position in Bury St Edmunds. The ideal candidate will have at least 12 months of experience in a busy dealership and possess strong technical and interpersonal skills. The role includes advising on technical queries, booking vehicles for work, and maintaining customer relationships. Competitive pay up to £34,000 OTE.

Qualifications

• 12 months minimum experience as a Service Advisor in a dealership.
• Proven ability to build rapport with customers.
• Experience in a busy and demanding dealership environment.

Responsibilities

• Advise on technical queries or issues.
• Book vehicles into the department for work.
• Inform customers about the progress of their vehicle.
• Cross sell customer repairs and parts.
• Finalise the invoice upon completion.

Skills

Technical skills

Interpersonal skills

Organisational skills

Communication skills

Job description

Overview

Service Advisor

Up to GBP34,000 OTE

Bury St Edmunds

Permanent/Full Time

Working Hours: 45 hours per week, Monday to Friday, 1 in 4 Saturdays

Our client, a Motor Trade main dealer group in the Bury area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more please contact us today!

This key position has a major part to play in achieving dealership success by providing a professional service to all of our client s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV.

Duties & Responsibilities

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill

• Proven experience working in a busy and demanding dealership, as a Service Advisor (12 months minimum).
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.