Service Advisor

KPI People; Enfield; On-site; GBP 27,000 - 33,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join their dynamic Aftersales team in Enfield. This role is pivotal in delivering exceptional customer service and ensuring smooth operations within the dealership. You will be responsible for greeting customers, explaining necessary vehicle work, and managing invoicing and paperwork. If you have a passion for the motor trade and a commitment to customer satisfaction, this is an exciting opportunity to advance your career in a busy and supportive environment.

Benefits

Great Benefits Package

Qualifications

• 12 months experience as a Service Advisor in the Motor Trade.
• Excellent communication and customer service skills.

Responsibilities

• Meet and greet customers, explaining work due on their vehicles.
• Ensure accurate completion of paperwork and invoicing.

Skills

Customer Service

Communication Skills

Motor Trade Knowledge

Education

Full UK Driving Licence

Tools

Kerridge

Pinnacle

Job description

Service Advisor – Enfield
Basic Salary - £27,000
OTE - £33,000
Great Benefits Package

Our client, a busy franchised main dealership in Enfield, has the requirement for a Service Advisor to join their successful Aftersales team.

Responsibilities

As a Service Advisor, your responsibilities will include:

1. Meet and Greet Customers.
2. Explain to customers the work due to be carried out on their vehicle.
3. Accurate completion of courtesy car insurance paperwork.
4. Calling customers with progress updates and advising of any work needed.
5. Liaising with the Workshop, Parts Department, Valeting Team, and Drivers.
6. Invoicing work carried out.
7. Invoice explanation and taking payment.
8. Quoting, introducing, and selling of Service Plans.
9. Ensuring all Warranty paperwork is correctly completed.
10. Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

1. 12 months Motor Trade Service Advisor experience
2. Full UK Driving Licence

Desirable Requirements:

1. Franchised Dealership Experience
2. Kerridge or Pinnacle Experience

Remuneration & Benefits

Basic Salary of £27,000
On Target Earnings of £33,000
Great Benefits Package

Working Hours

Monday to Friday 8am – 6pm