Service Advisor

TN United Kingdom; Edgware; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player in the automotive sector is seeking a motivated Service Advisor to join their dynamic team. This role offers the chance to work in a fast-paced environment where delivering world-class customer service is paramount. As a Service Advisor, you'll engage with customers, manage vehicle bookings, and ensure that their experience is seamless and enjoyable. With a focus on teamwork and communication, you'll play a vital role in maintaining customer satisfaction and fostering ongoing relationships. This is an exciting opportunity to grow within a supportive and friendly team while working with an exciting product.

Qualifications

• Experience as a Service Advisor or in a similar role.
• Proven customer service skills.

Responsibilities

• Meet and greet customers courteously.
• Book vehicles into the workshop and track progress.
• Provide exceptional customer service and maintain relationships.

Skills

Customer Service

Teamwork

Communication

Sales Approach

Time Management

Job description

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I am working with a Main Car Dealership in the Colindale area who are currently looking for a Service Advisor to join their growing team.

Hours are Monday to Friday 8:30am till 6pm plus Saturday rota 8:30am till 12:30pm.

£30,000 plus bonus and upsell commission.

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?

About the position

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.