Service Advisor

Trust Ford; Edgware; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company in Edgware is seeking a Service Advisor to join their team. The ideal candidate will have excellent customer service skills and a minimum of 2 years experience in a customer service role. Responsibilities include supporting customers and ensuring top-quality service. The role offers competitive salary, extensive training, and various benefits including a performance-related bonus and 33 days of annual leave.

Benefits

33 days annual leave

Bonus payments based on performance

Pension Scheme & Life Assurance

Staff discounts on services

Cycle to work scheme

Qualifications

• Minimum of 2 years experience in a customer service environment.
• Capable of handling sensitive and confidential information.
• Proven ability to work to deadlines.

Responsibilities

• Support customers and provide top-notch service.
• Communicate effectively with the team and customers.
• Meet performance standards and contribute to team goals.

Skills

Customer service skills

Excellent communication

Organizational skills

Ability to meet deadlines

Job description

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We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for aService Advisorwho has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment.In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

• Are you a team player?
• Are you customer focused?
• Do you have great organisational skills?
• Are you capable of meeting tight deadlines?
• Can you drive the standard in customer care?
• Are you a strong, clear and comfortable communicator?
• Do you have a minimum of 2 years experience working in a customer service environment?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website