Service Advisor

Vertu Motors; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading motor retailer in the East Midlands seeks a Service Advisor who will be the main point of contact for customers during vehicle service or repair. You will manage customer relationships, upsell products and services, and ensure outstanding satisfaction. Previous experience in customer-facing roles is essential, and the role offers a comprehensive benefits package including 25 days of holiday and training opportunities.

Benefits

25 days holiday (rising with service) + bank holidays

Online rewards platform with cashback and discounts

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension plan

Enhanced maternity & paternity leave

Qualifications

• Previous customer-facing service experience is essential.
• Strong communication and relationship-building skills are required.
• Ability to thrive under pressure and meet deadlines.

Responsibilities

• Managing customer relationships from booking to post-service follow-up.
• Upselling relevant products and services.
• Ensuring outstanding customer satisfaction.

Skills

Customer-facing service experience

Strong communication skills

Relationship-building skills

Ability to thrive under pressure

Job description

As a Service Advisor, you're not just providing a service-you're building trusted relationships. You'll be the main point of contact for customers during their vehicle service or repair, ensuring expectations are clearly set and communication is consistent throughout.

What You'll Be Doing

• Managing customer relationships from booking to post-service follow-up
• Upselling relevant products and services
• Ensuring customer satisfaction remains outstanding
• Working to targets and deadlines in a fast-paced environment

Requirements

• Previous customer-facing service experience (essential)
• Strong communication and relationship-building skills
• Ability to thrive under pressure and meet deadlines
• Experience in a similar role is a plus, but not required

Join one of the UK's largest motor retailers and become part of a well-established team at Vertu Seat Derby. We're currently recruiting for a Service Advisor-a key role that bridges our customers and workshop teams.

Benefits

• 25 days holiday (rising with service) + bank holidays
• Online rewards platform with cashback and discounts
• Preferential service rates
• Colleague purchase scheme
• Share incentive scheme
• Pension plan
• Enhanced maternity & paternity leave

We invest more in colleague development than any other motor retailer. If successful, you'll benefit from ongoing training, career progression, and a comprehensive benefits package.