Service Advisor

Sterling Cross Ltd; Dover; On-site; GBP 28,000 - 30,000; Full time

Job summary

A reputable vehicle service centre in the Dover Area seeks an experienced Service Advisor to join their team. This role involves processing warranty claims, managing workshop job cards, and providing excellent customer care. The ideal candidate should possess previous motor industry admin experience and have a full UK driving licence. Enjoy a competitive salary and a supportive working environment.

Benefits

Competitive salary

Contributory pension scheme

Long-term career stability

Supportive team environment

Qualifications

• Previous experience in automotive service administration.
• Ability to manage workshop operations effectively.
• Full UK driving licence essential.

Responsibilities

• Raising and processing warranty and maintenance claims.
• Creating and managing job cards, estimates, and invoices.
• Coordinating MOT bookings and liaising with fleet clients.
• Supporting workshop staff with technical admin.

Skills

Motor industry admin experience

Knowledge of warranty/service claims processes

Strong organisational skills

IT-savvy and good PC skills

Confident communicator

Job description

Overview

Service Advisor – Automotive / Commercial Vehicles

£28,000 – £30,000 p.a.DOE + Pension
Dover Area
Full-time, Permanent | Monday–Friday 08:30–17:30 + 1 in 4 Saturday mornings
Own Transport required due to location

The Opportunity

Are you an experienced Service Advisor with a background in the motor trade?This is a fantastic chance to join a well-established and growing vehicle service centre in East Kent.You’ll be part of a busy, friendly team supporting the workshop with service administration, warranty processing and customer care.

This role offers variety, stability, and the chance to build on your existing experience within a supportive environment.

What You’ll Be Doing

• Raising and processing warranty and maintenance claims for commercial vehicles.
• Creating and managing workshop job cards, estimates, and invoices.
• Sending pro-forma'S, confirming costings, and ensuring approvals are in place.
• Co-ordinating MOT bookings and liaising with regular fleet clients.
• Supporting the Workshop Controller and technicians with technical admin.
• Working closely with accounts to track payments and client status.
• Assisting with occasional collection and delivery of customer vehicles.

What We’re Looking For

• Previous motor industry admin experience – cars, vans or HGV.
• Knowledge of warranty / service claims processes.
• Strong organisational skills with excellent attention to detail.
• IT-savvy with good PC skills and the ability to work to deadlines.
• A confident communicator who enjoys being part of a team.
• Full UK driving licence essential.

Why Apply?

• Competitive salary £28,000 – £30,000 DOE.
• Contributory pension scheme.
• A supportive, team-focused environment.
• Long-term career stability with a respected and established business.
• Varied role with exposure to both workshop operations and customer liaison.

Perfect for candidates based around Canterbury, Dover, Deal, Folkestone, or wider East Kent who are looking for a stable and rewarding role in automotive service administration.

Westin Par values diversity and promotes equality.No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency

Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience.If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.