Service Advisor

Virgin Media; Dartford; On-site; GBP 32,000 - 40,000; Full time

Job summary

A franchised car dealership in Dartford is seeking an Automotive Service Advisor to act as the liaison between customers and technicians. The role demands at least 2 years of experience and a strong focus on customer service. Responsibilities include scheduling appointments, maintaining customer relationships, and ensuring vehicle readiness. The position offers a competitive salary with OTE of up to £40,000 and a range of industry-leading benefits including bonuses and career development programs.

Benefits

Industry leading package

Access to Perks at Work discounts

Enrolment into career development programs

Bonuses are achievable

Qualifications

• At least 2 years of recent experience working as a Vehicle Service Advisor.
• Understand the importance of the EVHC process.
• Focused on delivering a great customer experience.

Responsibilities

• Act as the liaison between customers and service technicians.
• Schedule appointments, estimate costs, and conduct inspections.
• Maintain positive relationships with customers.

Skills

Experience in vehicle service consulting

Customer service focus

Communication skills

Job description

Automotive Service Advisor – Dartford (Kent, South East Region)

£32,000 basic salary - £40,000 OTE/annum is achievable.

We are looking for an experienced Automotive Service Advisor for a Franchised Car Dealership in the Dartford area.

Benefits

• Industry leading package
• Access to Perks at Work discounts
• Enrolment into career development programs
• Bonuses are achievable

Responsibilities

• Act as the liaison between customers and service technicians, serving as the face of the business when customers come in for service.
• Meet and greet customers, listening to requests.
• Schedule appointments, estimate costs, and conduct inspections.
• Communicate with customers regarding their vehicle needs.
• Maintain positive relationships with customers to ensure repeat and return business.
• Use online bookings, phone calls, and in-person interactions to schedule and book appointments, vehicle drop-offs, and pick-ups.
• Keep customers updated about the status of their vehicle through the workshop.
• Liaise with technician colleagues about vehicle statuses, ensuring that vehicles will be ready for customers on time.

Requirements

• At least 2 years of recent experience working as a Vehicle Service Advisor.
• Understand the importance of the EVHC process.
• Focused on delivering a great customer experience.
• No more than 3 employers in the last 6 years.
• Eligible to work in the UK without restriction.

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We also have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors. Contact us for more information.