Service Advisor

Jago Consultants; Crawley; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading car dealership is looking for an experienced Service Advisor to join their busy Service department. This role involves managing the customer journey and ensuring high levels of satisfaction, along with effective communication and teamwork. The ideal candidate will be skilled in upselling and have experience with Kerridge/ADP.

Qualifications

• Experience in customer service roles.
• Competent in using Kerridge / ADP.
• Full Clean driving licence.

Responsibilities

• Oversee the customer journey from start to finish.
• Liaise with workshop control and administration teams.
• Manage customer needs and deliver outstanding satisfaction.

Skills

Customer Service

Sales

Communication

Tools

Kerridge / ADP

Job description

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Our client is a main car dealership looking to recruit an experienced, and very successfulService Advisor.

Working in a busy Service department, your role will be to oversee the customer journey from start to finish.

• To meet and greet customers, to qualify vehicle details and job-card information to ensure accurate work descriptions and diagnostic questioning is used to identify potential customer concerns with their vehicle best.
• To liaise with workshop control and administration teams to prioritise vehicle work-flow, ensure paper work is completed correctly.
• To exceed customer’s expectations and deliver outstanding customer satisfaction. To manage customer’s needs and expectations and ensure you deliver on your promises.
• To be experienced in up-sell processes, objection handling and record sales activity via DMS

This is a fantastic opportunity for the right candidate and will be rewarded by working for one of the best dealer groups in the country.

Key Skills

• To be competent in using Kerridge / ADP
• To be organised and efficient
• To work as part of a team, approachable and committed
• Full Clean driving licence

Package

Hours Monday to Friday 8am to 6pm and 1 in 4 Saturdays 9am to 1pm