Service Advisor

TN United Kingdom; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading car dealership as a Service Advisor, where you'll play a crucial role in enhancing customer satisfaction. This position involves managing the customer journey, from greeting clients to ensuring their needs are met effectively. You'll work closely with workshop teams to prioritize vehicle workflows and maintain high standards of service. This is a fantastic opportunity to be part of one of the best dealer groups in the country, offering a dynamic work environment and the chance to develop your skills in a rewarding role.

Qualifications

• Experience in upselling and objection handling.
• Ability to manage customer expectations effectively.

Responsibilities

• Oversee the customer journey from start to finish.
• Liaise with workshop control to prioritize vehicle workflow.

Skills

Kerridge / ADP

Organizational Skills

Team Player

Full Clean Driving License

Job description

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Our client is a main car dealership looking to recruit an experienced and successful Service Advisor.

Working in a busy Service department, your role will be to oversee the customer journey from start to finish.

1. Meet and greet customers, qualify vehicle details and job-card information to ensure accurate work descriptions, and use diagnostic questioning to identify potential customer concerns effectively.
2. Liaise with workshop control and administration teams to prioritize vehicle workflow and ensure paperwork is completed correctly.
3. Exceed customer expectations and deliver outstanding customer satisfaction by managing their needs and expectations and fulfilling promises.
4. Be experienced in upselling, objection handling, and recording sales activity via DMS.

This is a fantastic opportunity for the right candidate and offers the reward of working for one of the best dealer groups in the country.

Key Skills

• Competent in using Kerridge / ADP
• Organized and efficient
• Team player, approachable, and committed
• Full clean driving license

Package

Hours: Monday to Friday, 8 am to 6 pm, and 1 in 4 Saturdays, 9 am to 1 pm