Service Advisor

Scania; Coventry; On-site; GBP 26,000 - 30,000; Full time

Job summary

Scania is seeking a motivated Service Advisor to join their team in Heathrow. Responsibilities include maintaining customer relationships, managing service bookings, and ensuring excellent service delivery. This role offers a starting salary of £26,000 plus an excellent benefits package and opportunities for career progression.

Benefits

Excellent benefits package

Pension scheme

Life insurance

Financial incentive schemes

Discounts on major retail outlets

Qualifications

• Experience in customer service roles.
• Ability to manage multiple tasks effectively.
• A proactive approach under pressure.

Responsibilities

• Create job cards and schedule servicing.
• Inform customers of outstanding repairs.
• Meet and greet customers professionally.

Skills

Customer service

Relationship building

Multitasking

Proactivity

Problem-solving

Job description

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Salary starting from £26,000 PLUS EXCELLENT BENEFIT PACKAGE

Scania GB have an exciting opportunity for a candidate with the right values to join our thriving team!

Do you take pride in delivering excellent customer service skills? We are looking for an individual who is motivated and proactive to fulfil the exciting role as a Service Advisor in Heathrow.

This role involves maintaining existing relationships and building new relationships to ensure we deliver upon all our customers need – booking in routine servicing, defects, MOT’s and breakdowns, updating customers on job completion and raising invoices for work carried out whilst ensuring we deliver excellent customer service.

Key Responsibilities:

• Create job cards, checking for existing parts and service WIPs and campaigns
• Clarify for the customer and workshop the basis for repair
• Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers
• Inform customer of outstanding campaigns and arrange for work to be completed
• Ensure all MOT appointments are planned
• Meet and greet all customers on arrival in a professional and friendly manner
• Agree timescales for unscheduled work with customers and follow through to completion

Character

• Ability to build rapport and positive relationships – Working with the customer to build professional relationships to ensure all customer requirements are scheduled in a timely manner.
• Ability to prioritise and manage multiple tasks at once – Manage tasks from the customer externally and internally within the workshop, ensuring all tasks are completed in the desired time frame.
• Forward thinker, using own initiative under pressure – Be able to overcome any obstacles that present themselves under pressure whilst ensuring the customer’s needs are still met.

Have you got the experience that you believe will be suitable to fulfil this amazing position? If so, we would love to hear from you!

Working forScaniais not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

AtScaniawe invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusionisa strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences,weensurewe havethe right peopleand together with an inclusive corporate culture,thisdrivesour business forward.Wewant our colleagues to feel proud and happy to work for us, no matter where theyare fromor whothey are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scaniais dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values;CUSTOMER FIRST,RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.