Service Advisor

Toyota Coventry; Coventry; On-site; GBP 33,000; Full time

Job summary

A leading automotive dealership in Coventry is seeking a passionate Service Advisor to enhance customer satisfaction and sales. This role involves managing vehicle bookings, ensuring smooth customer interactions, and collaborating with various departments to meet targets. The ideal candidate will have strong customer service skills and a drive for success, with full training provided for those new to the automotive industry.

Benefits

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits

Long service and loyalty incentives

Qualifications

• Previous experience in a customer service role.
• Ability to establish rapport with customers quickly.
• Knowledge of dealer management systems is an advantage.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Provide seamless service from vehicle drop-off to handover.
• Liaise with workshop and sales to ensure timely vehicle readiness.

Skills

Customer Service

Organization

Job description

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We are recruiting for a Service Advisor to join our Toyota Dealership in Coventry.The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent basic salary with OTE of £33,000 plus benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives