Service Advisor

Lookers Motor Group Limited; Colchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join a leading automotive retailer as a Service Advisor at Colchester Jaguar Land Rover. This full-time role offers a competitive salary of £26,000 plus bonus opportunities. You will provide exceptional customer service and manage service bookings, contributing to a high-performance team with continuous training and growth opportunities.

Benefits

Competitive salaries with progression pathways

Generous annual leave increasing with service

Colleague car schemes

Enhanced maternity, adoption, and paternity leave

Critical illness cover and life assurance

Employee assistance programme

Qualifications

• Proven ability to provide excellent customer service.
• Strong communication skills to explain technical information.
• Experience in the automotive industry is advantageous.

Responsibilities

• Book MOTs, services, and repairs for customers.
• Advise on warranty cover and upsell parts.
• Manage customer interactions via phone and in-person.

Skills

Communication Skills

Customer Service

Knowledge of Automotive Services

Tools

Kerridge/ADP Systems

Job description

Location: Colchester Jaguar Land Rover

Contract type: Permanent, full-time

Working hours: 42 hours per week, Monday – Friday 8:00am - 5:30pm, Saturday on a rota basis 8am – 12pm

Salary: £26,000 Basic, Plus Annual Bonus

We are seeking a Service Advisor to join our team at Colchester Jaguar Land Rover. This permanent role offers a 42-hour workweek, including Saturday mornings on a rota, with a competitive starting salary of £26,000 plus a generous, uncapped bonus. This is a fantastic opportunity to develop your career with a premium brand.

You will be part of a friendly and efficient Aftersales team led by a talented Service Manager. We support our staff with continuous training and one-to-one coaching to help develop your skills and knowledge.

As a Service Advisor, your role is to provide our customers with a personalized, premium experience when they return for servicing, MOT, and repairs. You will need to demonstrate knowledge and expertise to inform customers about their vehicle servicing options. We offer ongoing training through customer experience workshops to enhance your skills.

Key Responsibilities:

1. Booking MOTs, services, and repairs for customers
2. Advising customers on warranty cover and upselling parts/accessories beneficial to them
3. Coordinating with the Aftersales team to organize and schedule appointments based on workload
4. Managing high volumes of customer interactions via phone, online, and in person
5. Communicating turnaround times and updates throughout the service process
6. Maintaining accurate customer records and updating systems accordingly

Ideal candidates will have energy, a warm personality, and a passion for delivering excellent customer service. Strong communication skills and the ability to explain technical information clearly are essential. Experience with Kerridge/ADP systems is advantageous.

You should be capable of maintaining accurate customer records, work well independently and as part of a team, and ideally have experience in the automotive industry or a strong interest in cars and customer service.

If your skills and experience match our requirements, please apply today. Our Talent Acquisition Team will contact you to discuss the next steps.

About Us

We are one of the UK's top three automotive retailers, representing 32 manufacturer brands and operating over 150 dealerships across the UK and Ireland. We value our people highly and offer a competitive rewards and benefits package.

• Competitive salaries with clear progression pathways
• Generous annual leave that increases with service
• Colleague car schemes and cycle-to-work schemes
• Enhanced maternity, adoption, and paternity leave
• Critical illness cover, life assurance, and free will writing
• Tech schemes, eye care, and shopping discounts
• Employee assistance programme and 24/7 GP access through Smart Health

We are committed to equal opportunities and creating an inclusive work environment. Successful applicants will undergo employment checks, including employment verification, credit and criminal record checks, and driver’s license verification if applicable.