Service Advisor

Lookers; Colchester; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading automotive retailer is seeking a Service Advisor for their Colchester Jaguar Land Rover dealership. This full-time role offers a competitive salary of £26,000 plus bonuses, with responsibilities including booking services and providing exceptional customer support. Ideal candidates will have strong communication skills and a passion for customer service, with ongoing training provided to enhance skills.

Benefits

Competitive salaries with clear pay progression

Generous annual leave, increasing with service

Access to car schemes and cycle-to-work schemes

Enhanced maternity, adoption, and paternity leave

Critical illness cover and life assurance

Employee assistance program and free Smart Health GP services

Qualifications

• Experience in a similar automotive customer service role.
• Ability to build rapport and explain technical information clearly.
• High energy and warm personality.

Responsibilities

• Booking MOTs, services, and repairs for customers.
• Advising on warranty cover and upselling parts/accessories.
• Handling a high volume of customer interactions daily.

Skills

Communication

Customer Service

Technical Explanation

Tools

Kerridge

Job description

OTE

Overview

Location: Colchester Jaguar Land Rover

Contract type: Permanent, full-time

Working hours: 42 hours per week, Monday – Friday 8:00am - 5:30pm, Saturdays on a rota basis 8:00am – 12:00pm

Salary: £26,000 Basic, Plus Annual Bonus

We are seeking a Service Advisor to join our team at Colchester Jaguar Land Rover. This permanent role offers a 42-hour workweek, including Saturday mornings on a rota, with a competitive starting salary of £26,000 and a generous, uncapped bonus. This role provides an excellent opportunity to develop your career with a premium brand.

You will join a friendly and efficient Aftersales department led by a talented Service Manager. We ensure you feel part of the team from the start and will support your development through ongoing training and one-to-one coaching.

Our Service Advisors play a vital role in delivering a personalized, premium customer experience. They utilize their knowledge to inform customers about servicing, MOTs, and repairs, ensuring customers have all necessary information to make informed decisions. We provide continuous training and customer experience workshops to enhance your skills.

• Booking MOTs, services, and repairs for customers
• Advising on warranty cover and upselling parts/accessories beneficial to the customer
• Coordinating with the Aftersales team to schedule appointments based on workload
• Handling a high volume of customer interactions daily, including calls and online bookings
• Communicating turnaround times and updates effectively during vehicle servicing
• Maintaining accurate customer records and updating systems accordingly

Ideal candidates will have high energy, a warm personality, and a passion for delivering excellent customer service. Strong communication skills and the ability to build rapport are essential, along with the ability to explain technical information clearly. Experience with Kerridge (also known as ADP) is advantageous.

Applicants should be capable of maintaining accurate customer records, work well independently and as part of a team, and have experience in a similar automotive customer service role or a passion for cars and customer service.

If your skills and experience align with this role, please apply today. A member of our Talent Acquisition Team will be in touch.

About Us

We are among the top three automotive retailers in the UK, representing 32 manufacturer brands across over 150 dealerships in the UK and Ireland. We believe our people are our greatest asset and offer a market-leading rewards and benefits package.

• Competitive salaries with clear pay progression
• Generous annual leave, increasing with service
• Access to car schemes and cycle-to-work schemes
• Enhanced maternity, adoption, and paternity leave
• Critical illness cover, life assurance, and free will writing
• Tech schemes, eye care, and shopping vouchers
• Employee assistance program and free Smart Health GP services for employees and their families

We are an equal opportunities employer committed to a discrimination-free, inclusive workplace where everyone can thrive. Employment checks, including employment history, address verification, credit checks, criminal record checks, and driving license verification where applicable, will be conducted for successful applicants.