Service Advisor

TieTalent; Carlisle; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive service company in Carlisle is seeking a motivated Service Advisor. You will handle customer bookings, advise on services, and ensure outstanding customer satisfaction. Ideal candidates will have great communication skills and automotive experience. This role offers competitive salary and various employee benefits.

Benefits

Competitive salaries

Generous annual leave

Employee assistance programme

Enhanced maternity and paternity leave

Qualifications

• Ability to explain technical information clearly and concisely.
• Passion for delivering a first-class customer experience.
• Experience in similar roles within the automotive industry.

Responsibilities

• Book MOTs, services, and other repair work for customers.
• Advise customers about warranty cover and upsell additional parts.
• Liaise with Aftersales department to schedule appointments.
• Manage high volume of customers and queries.
• Maintain accurate customer records and update systems.

Skills

Excellent communication skills

Ability to build rapport

Experience with Kerridge/ADP

Job description

About

As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development, as well as guidance and support from your fellow Service colleagues. This is a truly exciting opportunity with potential for progression.

Hours: Monday - Friday 08:30 - 18:00 (Saturday on a rota basis 8:30 - 12:30)

Responsibilities

1. Booking MOTs, services, and other repair work for our customers
2. Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
3. Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
4. Managing a high volume of customers daily, including telephone calls and online booking queries
5. Informing customers of turnaround times and ensuring effective communication throughout the vehicle's time in the workshop
6. Maintaining accurate customer records and updating systems when bookings are made

As a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality, and a passion for delivering a first-class customer experience. You should have excellent communication skills, the ability to build rapport easily, and be able to explain technical information clearly and concisely. Experience with Kerridge/ADP and knowledge of other dealer systems is advantageous.

You will be a great team player but also able to work independently using your own initiative. We welcome applications from individuals who have worked in similar roles within the automotive industry and share a passion for customer service and cars.

Benefits Package

• Competitive salaries with clear pay scales as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join colleague car plans and cycle-to-work schemes
• Enhanced maternity, adoption (6 months full pay), and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years, plus life assurance and free will writing service
• Tech scheme to access the latest tech at reduced costs, eye care scheme, and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health, providing 24/7 GP services for employees and their immediate families

Location: Carlisle, England, United Kingdom

Languages: English