Service Advisor

JR United Kingdom; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive dealership in England is seeking a passionate Service Advisor to manage customer bookings and enhance customer experience. Successful candidates will possess strong communication skills and experience in the automotive sector. The role provides a competitive salary, clear pay scales, and numerous benefits, including enhanced maternity leave and a cycle-to-work scheme.

Benefits

Competitive salaries

Generous annual leave

Colleague car plans

Cycle-to-work scheme

Enhanced maternity leave

Critical illness cover

Employee assistance programme

Qualifications

• Experience in a similar automotive role.
• Ability to work independently and as part of a team.
• Passion for customer service and cars.

Responsibilities

• Booking MOTs, services, and repairs for customers.
• Advising customers about warranty cover.
• Liaising with the Aftersales department to schedule appointments.
• Managing high volumes of customers and queries.
• Communicating turnaround times effectively.
• Maintaining accurate customer records.

Skills

Excellent communication skills

Ability to build rapport

Customer service experience

Technical explanation skills

Tools

Kerridge/ADP

Job description

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Service Advisor

As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development, as well as guidance and support from your fellow Service colleagues. This is a truly exciting opportunity with potential for progression.

Hours: Monday - Friday 08:30 - 18:00 (Saturday on a rota basis 8:30 - 12:30)

1. Booking MOTs, services, and other repair work for our customers
2. Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
3. Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
4. Managing a high volume of customers daily, as well as telephone calls and online booking queries
5. Informing customers of turnaround times and ensuring effective communication throughout the process when a customer's car is in the workshop
6. Maintaining accurate customer records and updating systems when bookings are made

As a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality, and a passion for delivering a first-class customer experience. You should have excellent communication skills and the ability to build rapport easily while explaining technical information clearly and concisely. Experience with Kerridge/ADP or knowledge of other essential dealer systems would be advantageous.

You should be a great team player but also able to work independently using your own initiative. We are looking for candidates with experience in a similar automotive role and a passion for customer service and cars.

Benefits Package:

• Competitive salaries with clear pay scales as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join our colleague car plans and cycle-to-work scheme
• Enhanced maternity, adoption (6 months full pay), and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years, plus life assurance and free will writing service
• Tech scheme to get the latest tech for less and spread the cost, eye care scheme, and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health, providing 24/7 GP services for employees and immediate families to support wellbeing