Service Advisor

Retail Renault Group UK Ltd.; Cardiff; On-site; GBP 29,000 - 35,000; Full time

Job summary

Renault Cardiff is seeking an experienced Automotive Service Advisor to join their Aftersales team. The role involves providing exceptional customer service in vehicle servicing, managing bookings, and ensuring customers are informed throughout the process. Competitive salary with flexible working options and various benefits.

Benefits

25 days annual leave + 8 bank holidays

Pension scheme

Staff discounts on products and services

Subsidised car option after 3 months

Superb career opportunities

Qualifications

• Experience as a dealership service advisor or similar role is essential.
• Full UK driving licence required.
• Familiarity with automotive service software preferred.

Responsibilities

• Guide customers through the vehicle servicing process.
• Advise on costs and arrange courtesy cars.
• Liaise with technicians regarding vehicle progress.

Skills

Customer Service

Communication

Problem Solving

Tools

Kerridge

ADP Autoline

CDK Drive

Job description

Service Advisor

Cardiff Dealership, CF11

£29,120 pa + bonus, OTE £34,944 pa

Renault Cardiff is looking for an experienced Automotive Service Advisor to join our Aftersales team. The role will be based at our dealership in Cardiff, CF11. Previous dealership service advisor or service receptionist experience is essential for this role.

Renault Retail Group is a national network of automotive dealerships representing the brands Renault, Dacia and Alpine. We are Renault’s largest dealer group selling 1 in every 5 Renault in the UK and we are 100% owned by Renault.

The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.

A solid track record as a dealership service advisor, service booking advisor or service receptionist is essential. Candidates with experience in using Kerridge, ADP Autoline or CDK Drive will be prioritised.

Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.

This role operates on full time hours which will include weekend working. We’re open to flexible working options - just ask.

In return we offer our Service Advisor a flexible basic salary starting from £29,120 per annum plus monthly Service Advisor bonus scheme, OTE £34,944 pa.

Fringe benefits include 25 days annual leave + the 8 bank holidays, pension scheme, staff discounts on products and services, subsidised car option after 3 months’ service (loan plan scheme) and superb career opportunities Group-wide.

HOW TO APPLY:

To be considered for this vacancy, please reply including your latest CV and a brief covering letter.

No Agencies please.