Service Advisor

Sytner Group; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

Sytner Group is seeking a motivated Service Advisor to enhance customer care at their Cardiff location. The role involves effectively linking customers to the workshop, providing updates and expert advice on vehicle servicing. Applicants should possess automotive sales experience, strong organizational skills, and a passion for customer service, alongside excellent benefits.

Benefits

Enhanced holiday entitlement – 33 days including bank holidays

Industry-leading maternity, paternity, and adoption pay

Career development opportunities

Recognition of long service every 5 years

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

One paid voluntary/community day per year

Qualifications

• Experience in automotive sales is essential.
• Strong organizational and administrative skills are preferred.
• Attention to detail and customer service background is crucial.

Responsibilities

• Serve as a link between customers and the workshop, ensuring vehicle readiness.
• Provide expert advice on products and services to customers.
• Keep customers updated on vehicle statuses.

Skills

Customer care skills

Organizational skills

Administrative skills

Education

Automotive sales experience

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Cardiff.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer updated at every stage, and address any questions or queries they may have. You will liaise with technicians and workshop control about vehicle statuses to ensure vehicles are ready on time. Additionally, you will offer expert advice on our products and services to our customers.

This role requires excellent customer care skills, as you will take the time to build rapport and understand our customers’ needs.

Sytner Service Advisors work flexible shifts, which may include weekends, to ensure high-quality service for our customers.

About You

Applicants should have automotive sales experience as a minimum requirement. Training will be provided through our in-house Learning & Development team and manufacturer courses by BMW.

Ideal candidates will have strong organisational and administrative skills, attention to detail, and a customer service background. Knowledge of Kerridge is beneficial but not essential.

Why Sytner?

Sytner Group offers an industry-leading benefits package including:

• Enhanced holiday entitlement – 33 days including bank holidays
• Industry-leading maternity, paternity, and adoption pay
• Career development opportunities
• Recognition of long service every 5 years
• Discounted car schemes
• High street discounts
• Discounted gym memberships
• Cycle to work scheme
• One paid voluntary/community day per year

We value diversity and are committed to creating an inclusive environment. We welcome applications from all backgrounds and offer adjustments for interviews and the recruitment process.

Join us and be part of a company that develops talent and builds careers. We pride ourselves on employee engagement and a supportive work environment.