Service Advisor

Marshall Motor Group; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading car dealer group as a Service Advisor, where you will be the vital link between customers and the workshop. With a competitive salary and uncapped OTE, this full-time role offers comprehensive training and the chance to develop in a supportive environment. Responsibilities include managing customer bookings, ensuring a positive experience, and handling administrative duties. We seek a candidate with a passion for customer service and the ability to handle complex queries while being part of a dynamic team.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Wellbeing support

Employee discounts for servicing and popular retailers

Purchase discount scheme

Qualifications

• Previous customer service experience is essential.
• Passion for customer journey and providing an excellent experience.
• Confidence in managing customer expectations and communication.

Responsibilities

• Establish and manage customer relationships before their booking.
• Support customers throughout their experience with positive engagement.
• Perform all administration duties related to customer interactions accurately.

Skills

Customer Service

Attention to Detail

Communication

Organizational Skills

Tech Savvy

Job description

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Job titleService Advisor Job referenceREQ12638 Date posted23/06/2025 Application closing dateBlank LocationMercedes-Benz Truck & Van Southampton SalaryCompetitive Basic Salary Including an uncapped OTE Contractual hours45 BasisFull time Job category/typeAftersales AttachmentsBlank Job description

Service Advisor
Location: Mercedes Benz Truck & Van Southampton
Hours: Full time Mon - Fri, including Saturday mornings on a rota basis
Salary: Competitive Basic Salary Including an uncapped OTE
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus & Commission: Includes an uncapped OTE and bonus scheme which can be discussed further at the interview

Who we are

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with over 130 stores situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes Webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

The role

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

Who you are

• Previous customer service experience is essential

You will be passionate about the customer journey and giving a great customer experience

You are comfortable working to deadlines and managing customer expectations with regular communication and updates

You will have strong attention to detail and organised as you will manage your own customer base and workload

Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary

Tech savvy, ideally having used CRM systems in the past

What you’ll do

Establish and manage the customer relationship ahead of their booking, greeting them on arrival

Supporting the customer’s experience through their Marshall journey in a positive and proactive manner

Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes

Complete all administration duties linked to the customer in an accurate and sympathetic manner

Proactively supporting the customer with future requirements

Working as part of a team to drive outstanding customer service and retention

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.