Service Advisor

Jago Consultants; Cambridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in Cambridge is seeking a motivated Service Advisor to join their team. The role includes greeting customers, booking vehicles, and ensuring excellent service delivery. Ideal candidates will have previous experience and strong communication skills, alongside a commitment to delivering exceptional customer service.

Qualifications

• Previous experience in a similar role required.
• Ability to work to deadlines and targets.
• Full driving license required.

Responsibilities

• Meeting and greeting customers in a friendly manner.
• Booking vehicles into the technical workshop.
• Providing exceptional customer service and maintaining relationships.

Skills

Customer Service

Communication

Teamwork

Time Management

Job description

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast-paced environment? Can you deliver world-class customer service?

If the answer is yes to the above then we want to hear from you! Our Dealership in Cambridge is looking to recruit a new Service Advisor.

About the position
The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements
We expect you to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license.

Salary and Hours

Monday to Friday 8am to 6pm and alternative Saturdays

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Register your details with us by completing our online form and attach a copy of your curriculum vitae. We will contact you to discuss your personal needs and keep you updated with any relevant vacancies.

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N Ball

“Definitely stood out against other agencies”

“Amazing Company not like the rest of the recruiters out there. Really listened to my wants/needs and will definitely recommend to my friends/colleagues”

P Saso

“The culture of this company is great and everyone I worked with was amazing.”