Service Advisor

We are working with a great dealership based in Bury St Edmunds who are in need of a Service Advisor. Due to operational needs within their Service Department, they need an additional experienced team member to provide their discerning customers with exceptional and outstanding service.

Joining as a Service Advisor, you will be responsible for:

1. Booking vehicles into the technical workshop
2. Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
3. Providing exceptional customer service
4. Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
5. Explaining invoices and taking payments via pdq machines
6. Adopting a professional approach regarding the sale of repairs required
7. Maintaining good housekeeping standards and orderly administration of your work

The working hours would be Monday - Friday 08:00 - 18:00 (1 hour lunch) with 1 in 4 Saturday mornings 08:30 - 12:00 paid as overtime.

The successful Service Advisor will need to be smartly presented, conscientious, and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. We insist on integrity and honest dealing.

This is a fantastic opportunity to work for a family-run business, and if you feel you have the skills, aptitude, and attitude to be their Service Advisor, we'd love to hear from you.