Service Advisor

ACS Automotive Recruitment; Bury St Edmunds; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading automotive recruitment firm is seeking an experienced Service Advisor in Bury St Edmunds. The ideal candidate will have at least 12 months of experience in a busy dealership, showcasing strong technical skills and excellent customer relation abilities. Responsibilities include advising customers, booking services, and finalizing invoices. This role offers competitive pay based on experience in a dynamic environment.

Qualifications

• Minimum 12 months experience in a busy dealership as a Service Advisor.
• Ability to build rapport and create lasting customer relationships.
• Strong technical skills and knowledge of customer service.

Responsibilities

• Advise on technical queries or issues.
• Book vehicles into the department for service work.
• Inform customers about the progress of their vehicle.
• Cross-sell customer repairs and parts.
• Finalize the invoice upon completion of work.

Skills

Proven experience as a Service Advisor

Technical skills

Excellent communication skills

Interpersonal skills

Organizational skills

Job description

Overview

Service Advisor — Up to £34,000 OTE • Bury St Edmunds • Permanent/Full Time • Working Hours: 45 hours per week, Monday to Friday, 1 in 4 Saturdays

Our client, a Motor Trade main dealer group in the Bury area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more - please contact us today!

This key position has a major part to play in achieving dealership success by providing a professional service to all of our client's aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV.

Responsibilities

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skills

• Proven experience working in a busy and demanding dealership, as a Service Advisor (12 months minimum).
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy