Service Advisor

ACS Automotive Recruitment; Broadland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading car dealership in Norwich seeks a Service Advisor to enhance customer experience. Responsibilities include managing bookings, providing updates, and ensuring vehicles are handed over professionally. Candidates should have previous experience in a car dealership, strong communication skills, and the ability to upsell services. Competitive salary of up to £30,000 plus bonuses is offered.

Benefits

Up to £30,000 basic + bonus scheme

Training and career progression

Qualifications

• Previous experience as a Service Advisor in a car dealership or motor trade environment.
• Ability to upsell products and meet targets.
• Full UK Driving Licence preferred.

Responsibilities

• Meet and greet service customers in the dealership.
• Manage bookings, job cards, and workshop scheduling.
• Ensure a professional handover on completion of work.

Skills

Strong communication skills

Customer-facing skills

Upselling ability

Organizational skills

IT skills

Job description

The Role

Service Advisor - Car Dealership, Norwich. Up to £30,000 basic + bonus. Full-time | Permanent | Monday-Friday + Saturdays on rota.

Overview

We're looking for a Service Advisor to join a busy car dealership in Norwich. You'll be the key link between customers and the workshop, delivering excellent service and ensuring a smooth customer journey from booking to handover.

Responsibilities

• Meet and greet service customers in the dealership
• Manage bookings, job cards, and workshop scheduling
• Upsell service plans, products, and accessories
• Keep customers updated on progress, costs, and approvals
• Ensure a professional handover on completion of work
• Deliver outstanding customer service to increase retention

Requirements

• Previous experience as a Service Advisor in a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and meet targets
• Good organisational and IT skills (DMS experience an advantage)
• Full UK Driving Licence preferred

Benefits

• Up to £30,000 basic + bonus scheme
• Training and career progression with a franchised dealership

Apply today to join a leading car dealership in Norwich as a Service Advisor!

Here at ACS Automotive Recruitment we are recruiting across the UK for roles including Senior Service Advisors, Warranty Administrators, Service Administrators, Aftersales Advisors, Customer Service Advisors, Assistant Service Managers, and Aftersales Executives