Service Advisor

Jago Consultants; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

A franchised car dealership seeks a motivated Service Advisor to enhance customer experience and support service operations. The candidate will manage inquiries, engage with clients, and ensure their vehicle service needs are met effectively. A focus on customer satisfaction and long-term career growth is emphasized in this role.

Qualifications

• Minimum 2 years experience as a Service Advisor.
• Experience with a prestige brand preferred.
• Valid driving license required.

Responsibilities

• Handle service telephone and walk-in inquiries.
• Meet and greet customers, assess needs upon vehicle drop-off.
• Discuss and upsell additional work to customers.

Skills

Customer handling

Service management

Communication

Education

Franchise dealership experience

Job description

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Our client is a franchised car dealership, looking to recruit an experiencedService Advisorto join their team.

Working as part of a team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.

• Manage all service telephone and Walk-in enquires
• Meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
• Progress and update the customer throughout the day
• Discuss and up-sell additional work to the customer. Advise, and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer

About You:

• MUST have current experience as a car dealership Service Advisor, within a franchised main dealership (Minimum 2 years experience)
• Preferably with a prestige brand experience
• Must possess excellent customer handling skills
• Positive, customer focused attitude and approach to your work
• Must have a valid driving license

Hours of work: Monday-Friday, 8am – 6pm (45 hours P/W) & 1 Hour lunch. 1 in 3 Saturday’s, Half day.

Salary: Basic dependent on experience £22,000 – £30,000 OTE