Service Advisor

Wessex Garages Holdings Ltd; Bristol; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading automotive business is seeking a Service Advisor to provide outstanding support in their Cribbs Causeway branch. In this pivotal role, you will ensure a seamless experience for customers seeking service and repairs, demanding excellent communication and organisational skills. You will be a key figure in managing customer expectations and service needs, contributing to the overall satisfaction and efficiency of the operations.

Qualifications

• Experience in a customer service position is essential.
• Demonstrable computer literacy and capability to manage customer records.
• Ability to manage tasks effectively in a fast-paced environment.

Responsibilities

• Delivering excellent customer service and handling all service-related inquiries.
• Liaising with the workshop to ensure smooth workflow.
• Maintaining customer records and supporting upselling of services.

Skills

Customer Service

Communication

Organisational Skills

IT Systems

Administration

Education

Full UK Driving Licence

Job description

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We are currently recruiting for a new Service Advisor to help us keep our Cribbs Causeway - Nissan & ORA branch running smoothly.

About the role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaising with the workshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.
• Making sure the customer database is updated and accurate at all times.

Essential skills

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment.
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
• Ability to prioritise your workload.
• Ability and willingness to work with defined processes and guidelines.
• Good core administration skills to accurately capture customer details to the required standards.
• A full UK driving licence.

Nice to have (but not essential)

• Experience of upselling products or services is desirable.

*Please note driving licence checks will be carried out as part of the recruitment process*