Service Advisor

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Customer Service Representative (CSR)
Renault Truck Commercials
Mon - Fri 45 hours + alternate Saturday mornings
c £33,000 DOE + overtime and benefits

Overview:
Working for our prestigious South West Bristol Dealership, you will be an experienced vehicle industry customer service representative. This role is the first line contact for our customers, and you will need to identify service and parts requirements, assisting in preparing the necessary depot actions to meet those customer requirements.

In particular, you will:

1. Carry out the Service Department’s invoicing and administration systems efficiently.
2. Greet customers courteously, interpret their requirements, and complete the necessary paperwork to enable work to be undertaken.
3. Monitor Work In Progress (WIP) reports to clear Workshop instructions promptly.
4. Liaise with the Workshop Foreman to maximize Workshop loading for efficiency and profitability.
5. Inform customers of completion times, payment methods, and any additional work required, gaining necessary approval.
6. Assist in managing and scheduling customer vehicle workshop bookings for inspections, servicing, and repairs.
7. Familiarize with booking times and Vehicle parts.
8. Understand relevant systems related to the Service Department, including updates and developments.
9. Stay updated with product development through relevant information and technical notes.
10. Maintain good communication skills, both written and oral.
11. Work overtime at 1.5x for hours beyond basic weekly hours and on Saturday mornings.
12. Enjoy 25 days of leave, increasing with service length.
13. Benefit from employee discounts across various retailers, cinemas, etc.
14. Participate in the cycle-to-work scheme.

We value your data privacy and do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows everyone to bring their full authentic self to work and thrive in a safe, supportive environment free from harassment and discrimination. We encourage you to apply even if you do not meet every qualification, and we will decide on your suitability.

Joining Volvo Group provides an opportunity to be part of a global leader in trucks, buses, engines, construction equipment, financial services, and solutions, impacting daily life worldwide. Our nearly 100,000 employees are committed to shaping a sustainable, safe, and efficient future of transport.

Renault Trucks, a part of Volvo Group with 10,000 professionals, aims to contribute to a sustainable future, leading transformation in the transport industry. We value work-life balance, learning, growth, and recognize contributions fairly. We are pragmatic, committed, and warm.

Our products and services support essential daily activities and are committed to transitioning towards sustainable, safe, and net-zero society solutions.

By joining Volvo Group, you will work with iconic brands and be part of a company leveraging automated driving, electromobility, and connectivity.

Our team is passionate, high-performing, and values teamwork, support, and mutual respect. We aim to create a resilient society for future generations.