Service Advisor

Lookers; Birmingham; On-site; GBP 26,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen in der Automobilbranche sucht einen Service Advisor, der leidenschaftlich für Kundenservice ist. In dieser Rolle sind Sie für die Buchung von Dienstleistungen und die Beratung der Kunden verantwortlich. Sie werden Teil eines dynamischen Teams, das kontinuierliche Schulungen und Entwicklungsmöglichkeiten bietet. Diese Position bietet Ihnen die Chance, Ihre Karriere voranzutreiben und Teil eines Unternehmens zu sein, das sich für die Unterstützung seiner Mitarbeiter einsetzt. Wenn Sie eine Leidenschaft für Autos und erstklassigen Kundenservice haben, freuen wir uns auf Ihre Bewerbung.

Benefits

Wettbewerbsfähiges Gehalt

Erweiterte Urlaubsansprüche

Lebensversicherung

24/7 psychologische Unterstützung

Familienurlaub

Zusätzliche Verdienstmöglichkeiten durch Boni

Qualifications

• Erfahrung im Kundenservice und im Automobilsektor ist erforderlich.
• Fähigkeit, technische Informationen klar zu erklären.

Responsibilities

• Buchung von MOTs, Services und Reparaturen für Kunden.
• Beratung von Kunden über Garantie und Verkauf von Zubehör.

Skills

Kundenservice

Kommunikationsfähigkeiten

Technisches Verständnis

Teamarbeit

Education

Erfahrung im Automobilsektor

Kenntnisse in Kerridge / ADP

Tools

Kerridge

ADP

Job description

OTE

Overview

Birmingham HUB

Working hours: 42 hours per week (rota basis between Monday to Friday 8:00 to 17:30 and alternate Saturdays 08:00 to 12:30). Salary: Up to £34,000 OTE (including basic of £26,000 to £28,000 depending on experience + £6,000 bonus). Lookers Birmingham Vauxhall and Used Car HUB are recruiting for an experienced and career-driven Service Advisor to join our Aftersales Team, which includes Service Advisors, Vehicle Technicians, Apprentices, and our friendly Service Manager.

Our Service Advisors play a vital role in providing our customers with a personalized, premium experience, encouraging repeat business for servicing, MOT, and repairs. They utilize their knowledge and expertise to ensure customers have all the necessary information for vehicle servicing decisions. You will benefit from continuous training opportunities through our in-house brand development and mentorship from the Service Manager and General Manager. This is an exciting opportunity with potential for career progression within Lookers!

Responsibilities

• Booking MOTs, services, and other repair work for customers
• Advising customers on warranty cover and upselling parts/accessories beneficial to them
• Liaising with the Aftersales department to organize and schedule appointments based on workload and call volume
• Managing a high volume of customer interactions daily, including phone calls and online bookings
• Informing customers of turnaround times and maintaining effective communication during vehicle servicing
• Maintaining accurate customer records and updating systems with booking information

Qualifications

We seek energetic, personable candidates passionate about delivering first-class customer service. Excellent communication skills and the ability to build rapport are essential, along with the ability to explain technical information clearly. Experience with Kerridge / ADP or other dealer systems is advantageous. You should be a team player capable of working independently and have previous experience in a similar automotive role. A passion for cars and customer service is a must!

About us

Lookers is one of the UK's top three motor vehicle retailers, representing 32 manufacturers across over 150 franchised dealerships nationwide. We value our employees' hard work, flexibility, and commitment, offering an industry-leading benefits package that includes competitive salaries, enhanced holidays, critical illness cover, Life Assurance, 24/7 mental health support, enhanced family leave, and additional earning potential through bonuses or commissions.

We are committed to training and career development, providing manufacturer-specific and management training to help our people grow. Join us and be part of a supportive, successful team. Apply today!

Lookers is an equal opportunities employer, dedicated to creating an inclusive, discrimination-free workplace where everyone can thrive. Employment checks, including verification of employment, address, credit, criminal record, and driving license, will be conducted for successful applicants. If your skills and experience match our needs, please apply now, and a member of our Talent Acquisition Team will contact you.