Service Advisor

Octane Recruitment; Bicester; On-site; GBP 29,000; Full time

Job summary

A leading automotive recruitment agency is seeking a Service Advisor for a 1-Year Fixed Contract in Bicester. The role includes greeting customers, booking vehicles, and upselling products. Ideal candidates will have prior experience in a similar position, excellent communication skills, and a full UK driving licence. The position offers a salary of £28,230 with additional bonuses and a supportive work environment.

Benefits

Access to training programs

Company pension scheme

Employee discount

Qualifications

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.

Responsibilities

• Greet and assist customers when they arrive for servicing.
• Book vehicles into the workshop and maintain customer updates.
• Manage customer expectations and upsell additional products.

Skills

Interpersonal skills

Customer service

Upselling

Job description

Overview

Service Advisor - 1-Year Fixed Contract (Opportunity to become permanent)

Bicester

Hours: Monday - Friday 8am - 6pm, NO weekends

Salary: £28,230 + bonus OTE 35k+ (Uncapped)

Ref: 29027

Responsibilities

• Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
• Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
• Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
• Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
• Upsell additional products and services to both new and returning customers, contributing to departmental growth.

Qualifications

• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.

Benefits

• Access to training programs
• Company pension scheme
• Employee discount

Any applications will be 100% confidential.