Service Advisor

ACS Automotive Recruitment; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive recruitment consultancy is seeking an experienced Service Advisor for a busy main dealership in Basingstoke. You will provide professional service to aftersales customers, handle technical queries, and manage bookings. The ideal candidate has at least 12 months of experience in similar roles and excellent communication skills. The role offers up to GBP30,000 basic salary with GBP40k OTE.

Qualifications

• Proven experience working as a Service Advisor in a busy dealership for at least 12 months.
• Ability to build rapport and create lasting relationships with customers.
• Well-presented with excellent interpersonal skills.

Responsibilities

• Advise on technical queries or issues.
• Dealing with customers in a professional manner.
• Book vehicles into the department for service.
• Update customers on the progress of their vehicles.
• Cross-sell repairs and parts.
• Finalize invoices upon completion.

Skills

Technical skills and experience

Excellent communication skills

Interpersonal and organisational skills

Job description

Service Advisor

Up to GBP30,000 basic with GBP40k OTE

Basingstoke

Permanent/Full Time

Working Hours: Monday to Friday (7.30am 5.30pm or 8am 6pm) / 1 in 4 Saturdays (8am 2pm)

Our client, a Motor Trade main dealer group in the Basingstoke area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more please contact us today!

This key position has a major part to play in achieving dealership success by providing a professional service to all of our client s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV.

Duties & Responsibilities of a Service Advisor:

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill:

• Proven experience working in a busy and demanding dealership, as a Service Advisor (12 months minimum).
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.