Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive dealership in Basingstoke seeks an experienced Service Advisor to enhance customer satisfaction and dealership success. The role involves managing customer inquiries, booking services, and ensuring professional interactions, requiring strong technical and interpersonal skills.

Qualifications

• Proven experience as a Service Advisor (12 months minimum).
• Technical skills and experience essential.
• Excellent communication and interpersonal skills.

Responsibilities

• Advising on technical queries and issues.
• Booking vehicles into the department for work.
• Finalising invoices on completion of work.

Skills

Interpersonal skills

Technical skills

Organisational skills

Communication skills

Job description

Service Advisor

Up to £30,000 basic with £40k OTE

Basingstoke

Permanent/Full Time

Working Hours: Monday to Friday (7.30am – 5.30pm or 8am – 6pm) / 1 in 4 Saturdays (8am – 2pm)

Our client, a Motor Trade main dealer group in the Basingstoke area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact us today!

This key position has a major part to play in achieving dealership success by providing a professional service to all of our client’s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV.

Duties & Responsibilities of a Service Advisor:

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill:

• Proven experience working in a busy and demanding dealership, as a Service Advisor (12 months minimum).
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.