Service Advisor

Stratstone; Ayr; On-site; GBP 29,000 - 36,000; Full time

Job summary

A leading luxury automotive retailer in Ayr is seeking a Service Advisor to manage customer service bookings and provide exceptional advice. You will ensure a unique customer experience, offering estimates, managing appointments, and upselling services. Ideal candidates will have a full UK driving license, strong customer service background, and a passion for the automotive industry. This role offers a competitive salary with significant benefits.

Benefits

33 days annual leave including bank holidays

Birthday off

Industry-leading Family Leave Policies

Paid volunteering days

Recognition for long service milestones

Tailored training and career growth opportunities

Cycle to work scheme

High street discounts

Internal referral rewards

Qualifications

• Background in customer service and an interest in the automotive industry.
• Experience in sales while maintaining service levels in a fast-paced environment.
• A passion for delivering exceptional customer service.

Responsibilities

• Providing estimates for work and booking service appointments.
• Advising on recommended actions and invoicing accurately.
• Keeping customers informed of available extras and upselling.

Skills

Customer service

Organization skills

Sales experience

Confidence with computer systems

Education

Full UK Manual Driving Licence

Job description

Stratstone

Mercedes Benz Ayr

Basic salary of £29,250 plus bonus potential of £9,000, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales services.

As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for someone to truly make an impact and bring our vision to life, emulating our rich automotive heritage and ensuring every customer visit is unique and tailor-made.

Our colleagues are what set us apart; the people who make a difference to our environment, our customers, and their experience. As a Service Advisor, you’ll manage our customers’ service bookings, offer advice, and keep customers fully informed throughout the service process.

Role responsibilities include:

• Providing estimates for work and booking service and repair appointments
• Advising on recommended actions and accurately invoicing for work carried out
• Keeping customers informed of available extras, accessories, and value products, while upselling where appropriate

Qualifications and qualities required:

• Full UK Manual Driving Licence
• Background in customer service and an interest in the automotive industry
• Excellent organisation skills and confidence with computer systems
• Experience in sales, maintaining service levels while meeting KPIs in a fast-paced environment
• A passion for delivering exceptional customer service and making customers happy

Benefits at Stratstone:

• 33 days annual leave including bank holidays
• Additional day off for your birthday
• Industry-leading Family Leave Policies
• Paid volunteering days
• Recognition for long service milestones
• Tailored training and career growth opportunities
• Cycle to work scheme
• High street discounts
• Internal referral rewards

At Lithia UK, our growth is driven by our people. We are passionate about transforming personal transportation and setting new standards for customer experience. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—guide us. Join us to be part of a team that embraces innovation, personal growth, and collective success. Ready to make an impact? We’d love to hear from you.